Legal information for users

If you, as our customer, are a consumer—meaning, that your order from our web shop cannot be regarded as having anything to do with your professional career, either as an employee or as a self-employed person (paragraph 13, BGB, or German Civil Law)—then we are allowed to inform you about the following legal points in consumer law.


Before you place a binding order, we inform you about your rights as a consumer and a customer of our web shop, and we make you aware of our General Terms and Conditions, which are the basis for every order.


In addition, you will have the chance to check your order form and correct any mistakes.


When you send us a completed order form, you are placing an order that is binding. You will promptly receive an e-mail either rejecting or confirming the order and the available articles, our General Terms and Conditions, and all of the important information you will need as a consumer.


Please note: the contract is made when confirmation is received.
Therefore, please check your e-mail in-inbox around four hours after the order has been sent, and either save the information we have sent, or print it out.

Your Rights as a Consumer:

Customers who are considered consumers as defined by paragraph 13 in the BGB (German Civil Law), have the right to cancel. Information about this follows.

A consumer is any individual person who makes a legal transaction for purposes that cannot be associated mainly with their professional career as either an employee or a self-employed person.

Our standard array of goods may be returned by post. Here, the following Cancellation Policy (1) applies.

We also offer articles from the Edition Gerd Hatje. These cannot be shipped as parcels and must be picked up by a courier. Here, the following Cancellation Policy (2) applies.

If you order several items that are delivered separately, the following Cancellation Policy (3) applies.

If you wish to cancel the contract, you may use the linked cancellation form in any of the cases mentioned above, but you are not obligated to do so.


Please mail all books to the following address:

Koch, Neff & Oetinger Verlagsauslieferung GmbH
RemissionenHatje Cantz Verlag
Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 15
99095 Erfurt

Please send all returns of articles from the Edition Gerd Hatje to the following address:


Hatje Cantz Verlag GmbH
Returns Edition Gerd Hatje
Mommsenstraße 27
10629 Berlin




Cancellation Policy (1)

for Standard Orders


Right to Cancel

You have the right to cancel this contract within fourteen days without having to give a reason.
The cancelation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, take/s possession of the goods.
In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

 

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancelation letter linked here, but you are under no obligation to do so.

In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancelation period.

 

Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence.
You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.




Cancellation Policy (2)
for orders of Edition Gerd Hatje articles

Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason.
The cancellation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, receive/s the final shipment.
In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancellation letter linked here, but you are under no obligation to do so.


In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancellation period.


Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever occurs first.
We will pick up the goods. You are responsible for the costs directly associated with the return of the items. The cost is estimated to be 50 EUR at most. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.

 



Cancellation Policy (3)

when an order for several items is delivered separately

Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason.
The cancellation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, receive/s the final shipment.

In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancellation letter linked here, but you are under no obligation to do so.

In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancellation period.


Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence.
You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.

 

The European Commission will be providing a platform for online extrajudicial settlement under the URL  http://ec.europa.eu/consumers/odr/ (expected on 02/15/2016).

Special Information:
According to paragraph 312 g, sub paragraph 2, no. 3 and no. 6 of the BGB (German Civil Law) this right of cancelation is invalid in contracts

  • for the delivery of goods that have not already been produced and when the consumer’s individual selection or decision is essential for their manufacture, or if the goods in question have clearly been tailored to suit the personal needs of the consumer;
  • for delivery of sound or video recordings or computer software in sealed packaging, if the seal is removed after delivery.

 

Liability for Delivering Damaged Goods


For two years, starting on the delivery date, we are liable for any damage to the article you ordered which occurred before the item was delivered, in accordance with the terms in the BGB (German Civil Law).

Notice of Applicable Laws:
German law applies to this contract, under exclusion of UN-CISG.

Contract Storage:
After the contract has been fulfilled, we will store the text of the contract, which will be e-mailed to the customer upon the customer’s request.

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