Hatje Cantz Verlag General Conditions of Sale

§ 1 General Conditions

(1) The following general terms and conditions are a component of the contractual relationship between Hatje Cantz Publishers and the customer when orders are placed via the website www.hatjecantz.de. Hatje Cantz does not accept any other conditions proposed by the customer, unless Hatje Cantz has previously expressly agreed to them in writing.

(2) Hatje Cantz’s offers are neither binding nor obligatory. If the book ordered has not yet been released, the order will be noted. Customers’ orders from Hatje Cantz are binding offers to transact a purchasing contract. When a customer orders goods from our web shop, the customer will receive an order confirmation via e-mail.
This also applies to orders for our limited Collector’s Editions.

(3) Customers can find out if products are available on the web shop site.

 

§ 2 Right to Cancel

(1) Customers who are consumers as defined by paragraph 13 in the BGB (German Civil Code) have the right to cancel orders, as described in the following. A consumer is any individual person who makes a legal transaction for purposes that cannot be connected in the main to their commercial or freelance professional careers.

Cancellation Policy

Your Rights as a Consumer:

Customers who are considered consumers as defined by paragraph 13 in the BGB (German Civil Law), have the right to cancel. Information about this follows.

A consumer is any individual person who makes a legal transaction for purposes that cannot be associated mainly with their professional career as either an employee or a self-employed person.

Our standard array of goods may be returned by post. Here, the following Cancellation Policy (1) applies.

We also offer Collector‘s Editions. These cannot be shipped as parcels and must be picked up by a courier. Here, the following Cancellation Policy (2) applies.

If you order several items that are delivered separately, the following Cancellation Policy (3) applies.

If you wish to cancel the contract, you may use the linked cancellation form in any of the cases mentioned above, but you are not obligated to do so.


Please mail all books to the following address:


Koch, Neff & Oetinger Verlagsauslieferung GmbH
Remissionen Hatje Cantz Verlag
Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 7
99095 Erfurt
Germany

Please send all Editions to the following address:


Hatje Cantz Verlag GmbH
Returns Edition Gerd Hatje
Mommsenstraße 27
10629 Berlin
Germany





Cancellation Policy (1)

for Standard Orders


Right to Cancel

You have the right to cancel this contract within fourteen days without having to give a reason.
The cancelation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, take/s possession of the goods.
In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancelation letter linked here, but you are under no obligation to do so.

In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancelation period.

 

Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancelation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence.
You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.





Cancellation Policy (2)
for orders of Collectors Editions

Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason.
The cancelation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, receive/s the final shipment.
In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancelation letter linked here, but you are under no obligation to do so.


In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancelation period.


Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever occurs first.
We will pick up the goods. You are responsible for the costs directly associated with the return of the items. The cost is estimated to be 50 EUR at most. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.

 





Cancellation Policy (3)

when an order for several items is delivered separately

Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason.
The cancelation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, take/s possession of the goods.

In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to

Hatje Cantz Verlag GmbH
Sales Department
Mommsenstraße 27
10629 Berlin
Germany

Tel.: +49 30 3464678-00

www.hatjecantz.de

 

You may use the sample cancelation letter linked here, but you are under no obligation to do so.

In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancellation period.


Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancelation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence.
You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.

(2) Special Information:
According to paragraph 312 g, sub paragraph 2, no. 3 and no. 6 of the BGB (German Civil Law) this right of cancellation is invalid in contracts

  • for the delivery of goods that have not already been produced and when the consumer’s individual selection or decision is essential for their manufacture, or if the goods in question have clearly been tailored to suit the personal needs of the consumer;
  • for delivery of sound or video recordings or computer software in sealed packaging, if the seal is removed after delivery.

 

The European Commission will be providing a platform for online extrajudicial settlement under the URL http://ec.europa.eu/consumers/odr/ (expected on 02/15/2016).

§ 3 Prices and Terms of Payment

(1) The valid price is the one given on the day the order is placed, including tax and delivery costs. If not otherwise agreed upon in writing, the amount due may be paid by credit card or by invoice. If the amount due is more than € 150, then payment can only be made by credit card or in advance.

(2) Further particulars can be had from our current conditions and terms for delivery and payment.

 

§ 4 Retention of Ownership

(1) Hatje Cantz Verlag retains ownership of the goods it delivers until the goods have been completely paid for.

 

§ 5 Guarantees and Liability

(1) The laws on defective materials liability in the Bürgerliches Gesetzbuch (German Civil Law) apply. The customer’s right to make a claim under the defective materials laws expires in 2 years. This two-year period begins when the goods are delivered.

(2) The following special rules apply to our limited Editions:
Articles from this edition are made in limited numbers and in many cases they bear the marks of individual artist’s hand (e.g., signature, title, numbering, notes, traces of processing, etc.). These marks are inseparably linked to the individual work of art and constitute their special value. In no case can these marks be considered damage. Should the customer still have grounds for a complaint, we politely request that they contact us directly in order to settle further proceedings individually. It is imperative that the return of such an article (including cases of cancelation) be cleared first.

(3) Our liability is defined according to German civil law.

 

§ 6 Data Protection

The personal data transmitted to us in connection with an order is stored by us and is processed or used exclusively to fulfill the sales contract according to our current data protection terms.

 

§ 7 Final Provisions

(1) German law applies, under exclusion of the provisions of the UN-CISG.

(2) Should one or more of the conditions in this Statement of General Terms and Conditions be voided, it does not affect the validity of the rest of the conditions. Ineffective conditions are superseded by valid laws that will essentially fulfill the desired business purpose.

2016 Hatje Cantz Verlag

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