- Hatje Cantz
- General Legal Notice
Legal information for users
As a customer and consumer, your order from our Webshop is for a purpose that can be classified as being neither commercial nor part of your self-employment as a business (§ 13 German Civil Code), we hereby inform you of the following particularities of consumer protection laws.
Before finally submitting an order, we will inform you of your rights as a consumer and customer of our Webshop, as well as of our General Conditions of Sale, which form the basis of every order.
You can also verify your order form and correct any errors.
By submitting the completed order form, this constitutes a binding offer to purchase. You will immediately receive an e-mail rejecting or confirming the order as well as information on the availability of items, our General Conditions of Sale and all information important to you as the consumer.
Please note: the confirmation indicates the effectiveness of the contract.
For this reason, please check your mailbox around 4 hours after sending the order and store or print the information we send you.
Right of Cancellation
YOUR CONSUMER RIGHTS
As a consumer, your order from our Webshop is for a purpose that can be classified as being neither commercial nor part of your self-employment as a business, in accordance with § 312 d of the German Civil Code you have a limited right of cancellation in the form of a right of return pursuant to § 355 of the German Civil Code.
Right of Cancellation/Right of Return pursuant
to § 355
of the German Civil Code
Should you not be satisfied with the goods delivered to
you or for any reason not want to keep the goods, you may exercise
your right of cancellation as follows:
You may cancel your contract
- within 2 weeks
- without giving a reason
- in writing (e.g. letter, fax, e-mail)
- or by returning the goods
The 2-week period of cancellation will begin upon delivery but not prior to receipt of this notification. If the consumer is not informed of this until after completion of the contract, then this period is not 2 weeks, but 1 month.
The time limit will be guaranteed by promptly sending the instruction to cancel, e.g. by post, fax or e-mail or by returning the goods.
Please send the instruction to cancel or the product to be returned to the following address:
Hatje Cantz Verlag GmbH & Co. KG
Sales Department
Zeppelinstr. 32
73760 Ostfildern
Tel.: 0711 4405-218
Fax.: 0711 4405-220
www.hatjecantz.de
You may also address any other queries or find information on Customer Services and on warranty claims etc. here.
CAUTION:
Under § 312d of the German Civil
Code, the right of cancellation does not apply to Long Distance Sales
Contracts for consignments of audio or video recordings or of software
if the delivered data medium has been unsealed by the customer.
Consequences of Cancellation
In the event of a viable cancellation, deliveries by either party must be returned and compensation provided for use of the same (e.g. interest). You must return goods and we will refund any payment made within 30 days following the receipt of returned goods.
You shall bear the cost of returning the product if the product received matches the order and the price of the item to be returned does not exceed 40 euros, or if you have not provided the required consideration or an agreed partial payment at the time of the cancellation. Otherwise, the return shall be free of charge.
If you are unable to return the received goods in total or in part, or perhaps only in a deteriorated condition, you will be obliged to indemnify for the loss of value involved. This does not apply to products returned if their unsatisfactory condition is due solely to testing, of a kind you could have possibly conducted in a store.
In addition, you can avoid indemnification if you have not used the product as an owner and have avoided anything that could affect the value of the product. Goods with a value above 40 Euro that are ready and suitable for dispatch can be returned at our cost or will be collected by us or by an authorized agent. Goods not ready and suitable for dispatch will be collected.
You must perform obligations with regard to the reimbursement of payments within 30 days of sending the cancellation.
Product Guarantee
We assign warranty rights for products you purchase from us starting upon delivery for a period of
2 years
for all defects present upon delivery pursuant to the provisions of the German Civil Code.
Note on applicable law:
This contract is governed
by German Law.
The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Storage of wording:
Following the conclusion of
a contract, we will store the wording and forward it to the customer
by e-mail upon request.