- Hatje Cantz
- General Legal Notice
Legal information for users
As a customer and consumer, your order from our Webshop is for a purpose that can be classified as being neither commercial nor part of your self-employment as a business (§ 13 German Civil Code), we hereby inform you of the following particularities of consumer protection laws.
Before finally submitting an order, we will inform you of your rights as a consumer and customer of our Webshop, as well as of our General Conditions of Sale, which form the basis of every order.
You can also verify your order form and correct any errors.
By submitting the completed order form, this constitutes a binding offer to purchase. You will immediately receive an e-mail rejecting or confirming the order as well as information on the availability of items, our General Conditions of Sale and all information important to you as the consumer.
Please note: the confirmation indicates the effectiveness of the contract.
For this reason, please check your mailbox around 4 hours after sending the order and store or print the information we send you.
You may cancel your contractual commitment in writing (via letter, fax, or e-mail, for example) within a period of fourteen days for any reason whatsoever, or, if you receive your order before the expiry of this period, by returning the item(s) ordered. The period begins upon receipt of this policy in writing, but not before you have received the product(s) ordered (in case the order is divided into separate deliveries, then not before the arrival of the first delivery); and also not before we have fulfilled our obligation to supply you with all necessary information in compliance with article 246 § 2, in connection with § 1, section 1 and 2 of the Introductory Act to the German Civil Code, as well as our obligations according to § 312g, section 1, sentence 1 of the German Civil Code, in connection with article 246, § 3 of the Introductory Act to the German Civil Code.
To ensure cancelation, the consumer must send in a cancelation notice before the deadline, or return the item(s) ordered before the fourteen-day period expires.
Please send your cancelation notice to:
Hatje Cantz Verlag GmbH
Tel.: 0711 4405-218
Fax.: 0711 4405-220
You may also address any other queries or find information on Customer Services and on warranty claims etc. here.
In the case of a valid cancelation, the consumer must return all products delivered, and the seller must return all payments, including any emoluments, such as interest. If you do not return all goods, or return them in a damaged or used condition, then you must compensate us accordingly. You must only compensate us for damaged or used goods if the damage or use occurred outside of simply examining an object, or testing its functions. “Examining an object and testing its functions” means to test and try a commodity, as would normally be done in a store. Goods that can be returned by parcel post are to be mailed at our cost and risk. Goods that cannot be returned by parcel post will be picked up from you. Commitments to refund payments must be fulfilled within thirty days. The thirty-day period begins for you when you send your cancelation notice or return the item(s); our thirty-day period begins upon our receipt of the returned item(s).
This cancelation policy does not apply to deliveries of audio or video recordings or software, if the consumer has opened the packages; nor does it apply to deliveries of newspapers and magazines (§ 312 d, section 4; nos. 2 and 3 of the German Civil Code).
We assign warranty rights for products you purchase from us starting upon delivery for a period of
for all defects present upon delivery pursuant to the provisions of the German Civil Code.
Note on applicable law:
This contract is governed by German Law.
The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Storage of wording:
Following the conclusion of a contract, we will store the wording and forward it to the customer by e-mail upon request.